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Chatbots Are Your Newest, Dumbest Co-Workers - Bloomberg

Chatbots Are Your Newest, Dumbest Co-Workers

Never talk to a human at work ever again.

By

May 5, 2016, 7:00 AM EDT Updated on May 5, 2016, 11:28 AM EDT

Source: Aspect

Starting this July, when customer service employees at Overstock.com are too sick to come to work, they'll tell Mila they're not feeling well using an app on their phones or computers. "I'm sorry to hear that," Mila will respond. After a short exchange about logistics, Mila will send a message to the appropriate manager, who will adjust the employee's schedule. It sounds like a typical interaction with an office assistant. But Mila isn't an assistant. She's a chatbot.

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