Soylent Blog / 2 years ago
It has recently come to our attention that a small number of our customers have experienced gastrointestinal issues after consuming Soylent Bars. As a precautionary measure, we are halting all Soylent Bar purchases and shipments and are advising our customers to discard any remaining bars in their possession.
We take these complaints extremely seriously as we have no greater priority than the quality and safety of our products. After hearing from our customers, we immediately began investigating the cause of the issue and whether it was linked to a problem with the Bars. So far we have not yet identified one and this issue does not appear to affect our other drinks and powder.
Though our investigation into this matter continues, we have decided to err on the side of caution and take this preventative step.
We will be reaching out via e-mail to all Bar customers to offer a full refund.
Our customers place an enormous amount of trust in us each and every time they place an order. We in turn owe it to our customers to prioritize their health and well-being above all else. Until we are absolutely certain our products are safe, they will not be shipped.
We are deeply sorry if any customer had any negative experiences after eating a Soylent Bar.
As our loyal customers know, transparency has always been a core value at Soylent. Now is no different. We look forward to sharing further insights into this issue as our review progresses and we learn more. If you have any questions, comments, or have had your own negative experience, please do not hesitate to contact us at firstname.lastname@example.org.
We thank you for your understanding and support.