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Writing Docs at Amazon Noteworthy - The Journal Blog

Recently, Ben Bashaw published a good article about the way that Amazon (almost uniquely) uses written documents to make decisions. This was posted to Hacker News and a lively discussion ensued. While I was at Amazon, I wrote or contributed to dozens of documents that were presented to Jeff Bezos. In the HN discussion, I was asked for some clarity on the dos and donts of these documents, so I figured Id write something up in longer form than a comment.